Terms & Conditions

 

This agreement governs your use of Sound Studios’ services and facilities. By booking a session, you agree to the following terms:

Cancellation & Rescheduling Policy

Cancellation or rescheduling requests must be submitted more than 72 hours (3 days) before your session start time to be eligible for a deposit refund. To cancel or reschedule, email booking@soundstudios.io with your session details and desired action. The same 72-hour window applies to rescheduling — requests submitted within 72 hours cannot be moved to a new time slot and the deposit will not be carried over. No refunds or credits will be issued for cancellations within 72 hours, no-shows, or unattended sessions. Refunds cannot be issued for missed or past sessions. Once a valid cancellation is submitted, allow up to 24 hours to process and 3–5 business days for the refund to appear in your account.

Payment Policy

By booking a session, you agree to pay the balance at the session. Payment is due at the start of the session to your engineer via cash, CashApp, Apple Pay, debit, or credit. If payment is not made at session start, the last few minutes will be reserved for completing payment and delivering your files. Files cannot be sent until payment is received. If payment is not made, files will not be delivered and your account may be closed.

Lateness Policy

Sessions must start and end as scheduled. Sound Studios cannot extend or move session times due to client lateness. If 50% of the session time — or 2 hours, whichever is less — passes without client attendance or contact, Sound Studios reserves the right to cancel the session without a refund. Sound Studios is not responsible for incorrect contact information provided at booking.

Session Confirmation Policy

Clients are responsible for selecting the correct date, time, and location at the time of booking. A confirmation text and email will be sent to the phone number and email provided at booking. If you notice any errors or cannot locate your confirmation, contact Sound Studios immediately. Sound Studios cannot issue refunds for incorrectly booked sessions or booking errors.

In-Session Time Policy

All time used during a session for session-related activity counts toward your booked time. This includes but is not limited to: recording, mixing, mastering, editing, re-arrangements, file retrieval, file recovery, file organization, file downloads, stem creation, and file delivery. Sound Studios will complete requested work within the allotted time. Session time is spent at the direction of the client. Work not completed within the session time requires a new booking. Sessions, songs, and files will not be worked on outside of session time.

Guest Policy

The maximum number of guests permitted per session varies by location: Park Slope allows up to 6 guests; the Emerald Room at Times Square allows up to 5; all other rooms allow up to 4. Guests in excess of the room limit will be asked to leave. The client is responsible for ensuring all guests comply with these terms. Any violation by a guest may result in the entire party being removed without a refund.

Recording Consent Policy

By attending a session at Sound Studios, all clients and guests consent to being recorded as part of the session. This includes audio and any video recording made in the course of the session. Sound Studios will not share recordings with any third party without explicit direction from the client.

Content Ownership Policy

You retain full ownership of all content created at Sound Studios. Sound Studios does not claim any ownership rights over content produced at our facilities and will not share your content with any third party without your explicit direction.

Content & File Management Policy

As a courtesy, Sound Studios will store your session files for up to 30 days following the last edit date. This is not a guarantee. We strongly recommend maintaining your own backups. Sound Studios is not responsible for data loss due to software or hardware failures, data breaches, or third-party backup service failures.

Personal Belongings Policy

Sound Studios is not responsible for any personal property that is lost, stolen, or damaged on the premises. Clients and guests are responsible for their own belongings at all times.

Age Requirement Policy

Clients and guests under 18 must be accompanied by a parent or legal guardian for the duration of the session. Clients or guests aged 12 and under require prior written approval from Sound Studios before attending any session. Anyone found in violation of this policy will be removed from the property.

Dangerous Weapons Policy

Possession or use of any dangerous weapon — including firearms, explosives, knives, or any object capable of causing harm — is strictly prohibited at all Sound Studios locations. Violators will be removed immediately, will not receive a refund, and may be reported to law enforcement.

Fraud Policy

All sessions must be booked and paid using payment methods authorized under applicable law. Fraudulent activity will be reported to law enforcement. Offenders will be removed from the property immediately and their accounts permanently closed. Sound Studios reserves the right to cancel any session upon suspicion of fraud. All clients present at a fraudulently booked session are subject to these terms, regardless of who made the booking.

Damage & Monetary Loss Policy

Damage to Sound Studios equipment, building property, or any other property not belonging to the client may result in forfeiture of session files and potential legal action. Offenders may be removed from the property immediately.

Liability Waiver

Sound Studios is not liable for any personal injury occurring on the premises. By booking a session and attending our facilities, clients and guests acknowledge and accept this limitation of liability. Sound Studios is not responsible for accidents, injuries, or health events occurring during or in connection with a session.

Right to Refuse Service

Sound Studios reserves the right to refuse service to any individual or group at any time, for any reason consistent with applicable law. This includes the right to cancel a session prior to or during service without obligation beyond any refund owed under the Cancellation Policy.

Governing Law

These terms are governed by the laws of the State of New York. Any disputes arising from the use of Sound Studios services shall be subject to the exclusive jurisdiction of the courts of the State of New York.

Policy Updates

Sound Studios reserves the right to update or modify these terms at any time. Continued use of our services following any update constitutes acceptance of the revised terms. The most current version of these terms will always be available at soundstudios.io.